Mercedes-Benz of Palm Springs

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Mercedes-Benz of Palm Springs Reviews


Facebook logo
Facebook Jan 19, 2018
 

The Service Advisor Rick Zabala is definitely the go to guy for any service needs that you may have if you are anywhere close to this dealership! I took my car to my local Mercedes dealership in Los Angeles because I felt the car wasn't quite running right and upon inspection, they did indeed confirm there was an issue with the motor however, since that issue was not causing a check engine light they insisted that "Mercedes would not allow them to do the repair until the iss...ue causes the light to come on" Excuse me??? My car (a 2014 AMG E63s with 37,000 miles on it) has a very expensive hand built motor so I politely asked if they thought that it was safe for this high performance motor which they identified as have Low Compression in one of the cylinders to be driven without causing further damages and they replied "Yes". Keep in mind that my car was not running smoothly and had a loss of power along with a funny sounding exhaust note. Not being the type of person who wants to cause issues, I just smiled and took their word for it even though it went against what I understand about cars and went on my way. A few weeks later while visiting a friend of mine in Palm Springs, I felt the issue started to worsen in my car so I decided to stop by Mercedes-Benz of Palm Springs to have them check it out. Within 5 seconds of Rick Zabala coming outside and standing near my car he said, "I can tell from the sound of your exhaust that your car isn't running right!" Finally! He confirmed that I wasn't crazy and that he would make sure to get me taken care of. Less than 10 minutes later I already had a loaner car and was leaving the dealership. Over the next few weeks while my car was being repaired he constantly updated me with photos and progress updates of the repair even without me contacting him. I feel that he went above and beyond to provide in my opinion world-class customer service! I rarely ever write reviews but this experience definitely necessitated it. If friendly service and great communication is what you're looking for then definitely visit this dealership and ask for Rick Zabala to be your service advisor! See More

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Yelp logo
Yelp Jan 19, 2018
 

After a terrible experience at Mercedes Benz of Beverly Hills, my friend Dushan recommend that I give MB of Palm Springs a shot. Although it was quite the drive, they took care of my car in a prompt manner and offered me a loaner car without having to ask. Rick Zabala is the man

Read more at Yelp

Yelp logo
Yelp Jan 19, 2018
 

The Service Advisor Rick Zabala is definitely the go to guy for any service needs that you may have if you are anywhere close to this dealership! I took my car to my local Mercedes dealership in Los Angeles because I felt the car wasn't quite running right and upon inspection, they did indeed confirm there was an issue with the motor however, since that issue was not causing a check engine light they insisted that "Mercedes would not allow them to do the repair until the issue causes the light to come on" Excuse me??? My car (a 2014 AMG E63s with 37,000 miles on it) has a very expensive hand built motor so I politely asked if they thought that it was safe for this high performance motor which they identified as have Low Compression in one of the cylinders to be driven without causing further damages and they replied "Yes". Keep in mind that my car was not running smoothly and had a loss of power along with a funny sounding exhaust note. Not being the type of person who wants to cause issues, I just smiled and took their word for it even though it went against what I understand about cars and went on my way. A few weeks later while visiting a friend of mine in Palm Springs, I felt the issue started to worsen in my car so I decided to stop by Mercedes-Benz of Palm Springs to have them check it out. Within 5 seconds of Rick Zabala coming outside and standing near my car he said, "I can tell from the sound of your exhaust that your car isn't running right!" Finally! He confirmed that I wasn't crazy and that he would make sure to get me taken care of. Less than 10 minutes later I already had a loaner car and was leaving the dealership. Over the next few weeks while my car was being repaired he constantly updated me with photos and progress updates of the repair even without me contacting him. I feel that he went above and beyond to provide in my opinion world-class customer service! I rarely ever write reviews but this experience definitely necessitated it.If friendly service and great communication is what you're looking for then definitely visit this dealership and ask for Rick Zabala to be your service advisor!

Read more at Yelp

Yelp logo
Yelp Jan 13, 2018
 

The end-to-end experience I've had at Mercedes-Benz of Palm Springs has been nothing short of absolute perfection. I say this with confidence because I have not had such luck in the past (i.e., at another dealership location). Brenda made the process so easy for me - from walking me through my options, working hard to find exactly what I was looking for (make, model, color, price), and then delivering the car to my door. If I have ever had any question, I get answers quickly, thoroughly, and with great care (and New Yorkers can have weird questions - haven't driven for too long). I highly recommend this dealership, and I especially am grateful for Brenda. Her knowledge and helpfulness made the experience a great pleasure.

Read more at Yelp

Cars logo
Cars Jan 10, 2018
 

One of my best new car buying experiences. Minimum time required. Great people.

Read more at Cars

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Welcome to

Mercedes-Benz of Palm Springs

Thank you for visiting our website. We have been serving the greater Palm Springs area where customers experience a tradition of safety, standards of excellence and thought and consideration since 1973.
Models past, present and future, we know Mercedes-Benz and look forward to serving you again or welcoming you as a first-time visitor. Please explore our inventory, finance and service menus and inquire with us so we can provide for all your needs at Mercedes-Benz of Palm Springs.

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(866) 413-2555

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4095 East Palm Canyon Drive • Palm Springs, CA 92264

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Today's Hours:

Open Today! Sales: 11am-5pm

Service: Closed

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Mercedes-Benz of Palm Springs
Mercedes-Benz of Palm Springs
4095 East Palm Canyon Drive
Palm Springs, CA, 92264 United States
(866) 413-2555
https://di-uploads-pod5.dealerinspire.com/mercedesbenzofpalmsprings/uploads/2016/09/thumbnail.jpg
Mercedes-Benz of Palm Springs 33.7942723, -116.5019826.