Customer Testimonials

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DealerRater Nov 14, 2022

This is my second car, from Palm Springs Mercedes and Cody my Sales guy was great !! The service on my first C43 was great although they are very busy and it is sometimes a hassle to have to wait for an appointment time to open up. Which I find is very typical everywhere we go these days. I look forward to car number three and working with with them to get that 50% off when you buy three deal !! LOL

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DealerRater Nov 2, 2022

Jeff Thush is always accommodating and pleasant to deal with ! I appreciate him always giving us priority and getting the RV's in and out on a timely basis. He goes the extra mile and MBZ Palm Springs comes highly recommended for Sprinter issues and recalls ! From an RV Dealership to a Car Dealership: Great Service !!

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DealerRater Oct 31, 2022

Sales person, Cody was so gracious, helpful and knowledgeable! Was a pleasure doing business with and look forward to ongoing relationship.

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DealerRater Oct 22, 2022

Palm Springs Mercedes is exceptional in its responsiveness and professionalism! They respond instantly and provide unqualified service. II have and will recommend them at every opportunity!.

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Cars Oct 21, 2022

was very convenient to drop the car off for service after hours and being kept updated and getting service done on time, very pleasant and professional service advisor

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Cars Oct 15, 2022

Excellent buying experience. Was a very smooth process and would recommend Palm Springs Mercedes Benz to anyone.

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Cars Sep 4, 2022

All is working well. Trying to figure out the bells and whistles. Love it.

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Cars Aug 30, 2022

We like are service advisor very helpful she know what she doing

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Cars Aug 28, 2022

I recently bought a GLE 350 from Mercedes-Benz at Palm Springs and had an outstanding experience and my sales rep, Mr. Cody Vierra, did a great job supporting me and I would like to publicly thank him for a job well done. Take care, Paul Stokes

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Cars Aug 25, 2022

Excellent service. They were able to locate vehicle we wanted and deliver it within 24 hours.

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DealerRater Aug 23, 2022

Salesman located the vehicle & had it ready for delivery within 24 hours. All while he was on vacation

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Cars Aug 8, 2022

Brenda Dryden listened to what we were looking for and found the perfect car for us.... timely and priced right!

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DealerRater Aug 7, 2022

This is my fourth S class that I purchased from this dealership I also have a local business and I purchased vans they have the patience to find what I wanted and every single person in the dealership was very helpful and also the best prices

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Cars Aug 6, 2022

I love my new car and have only had great experiences with Mercedes Benz of Palm Springs

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DealerRater Jul 29, 2022

Easy trade-in new vehicle transaction. Everything was ready when we got there. Definitely would recommend

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Cars Jul 28, 2022

Satisfied & I think I will be able to take care my car here. Hope my friends they like here too.

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Cars Jul 18, 2022

My vehicle required major engine repair recently. It was in the shop four weeks-which was not inconvenient because MBPALMSPRINGS provided a loaner. When I got my car back, I had a five page service report to read. I had questions. I went back to see my service advisor. The Service Department Manager, Michael Labrecque, received me in his office, went over the work that was done, answered all my questions in detail, and explained things in a reassuring and calm way. I was in his office almost an hour! His time and knowledge meant so much! I feel safe in ...

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DealerRater Jun 23, 2022

Great new vehicle purchase experience. Cody Vierra was of outstanding support from start to finish!

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DealerRater Jun 8, 2022

The staff is great . Car is clean when the repairs are complete. Always repaired the first time.

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Cars Jun 3, 2022

Great customer service. Attentive service representatives

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Cars Jun 1, 2022

Headed home in my wife New 580s we developed (blew) a tire because of a grove in I70. Had car towed to Denver 188 miles. Huge tow bill. Denver dealer kind of said tough luck. Called Gary service manager got involved. Can see why service rating is so great for dealership

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DealerRater May 31, 2022

Cody Vierra was awesome, helped us buy a new car...he made the process: Quick, easy and painless. We also needed some work on our Sprinter RV Jeff Thush was awesome in helping guide me through my options...as well as showing me a few things I didn't know with diesel Mercedes Sprinter vans. We'll be back.

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DealerRater May 24, 2022

My salesman Andrew Mortimer-Lamb was superb. I have purchased 5 Mercedes-Benz in the last 11 years. The guy whom I had dealt for the last 11 years at another dealership has retired. I know exactly what I want. I tried dealing with the '"new" replacement at my old Mercedes dealer and it went horrible. I tried 4 other dealers and got the run around and spent a fair amount of time. I went to Andrew at MB of Palm Springs and it was night and day difference. It took maybe 8-9 minutes. No games. No xxxxxxxx. Just save yourself alot of time ...

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DealerRater May 22, 2022

My salesman Andrew Mortimer-Lamb was great. We had emailed prior to my visit and made an appointment. The whole process was very quick and efficient. I would highly recommend him .

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DealerRater May 18, 2022

You are to busy to get a five star. Wait lines and just getting your vehicle after service was too long. All the people were great, just really busy. Also forgot to reset the service reminder.

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DealerRater May 14, 2022

Fantastic customer service. Would recommend to anyone looking for a Mercedes. Andrew was always on top of everything.

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Cars May 7, 2022

Karnit is an amazing salesperson. We have purchased several cars from Mercedes and she ALWAYS goes out of her way to make sure we are completely satisfied with our cars. Awesome experience overall!

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Cars Apr 29, 2022

This automobile is without a doubt the best that I have ever owned. The inside is wonderfully set up with maximum comfort for rear seat passengers. The drivers seat is very comfortable as is the passengers seat. The controls are sensibly arranged for easy access. I love the way it drives steers and brakes. Everything about this car is occupant pleasing. I traded in a Porsche Panamera and am completely satisfied that I made the right decision.

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Cars Apr 14, 2022

Fine but very regimented buying experience. Probably could have made a better deal elsewhere.

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Cars Mar 25, 2022

Estimated repair on vehicle was $16k. I elected to complete the repair at another service provider

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Cars Mar 24, 2022

Overall the work was done properly and on time within the estimated cost. Car was returned in clean condition.

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Cars Mar 15, 2022

As always everything went fine, Jeff consistently goes out of his way to insure that requested repairs are completed on time, He is great in keeping me informed of the status of repairs.

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Cars Mar 14, 2022

Cody Vierra sold me my used Mercedes E450 C. I have bought several cars. Cody did not pressure me, but allowed me to make my own decision. I would rate him as an excellent sales person!

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DealerRater Feb 16, 2022

Our salesman Andrew Mortimer-Lamp was very professional and could not have been more efficient. I would recommend him to any potential client.

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DealerRater Jan 21, 2022

I have been in the Mercedes parts related business for over twenty years. Having an ongoing relationship with several local Southern California dealers. All of which are professional and dedicated to the industry. However Daniel in the parts department of Mercedes Benz of Palm Springs went above and beyond in taking the time to resolve a computer issue I was having. Daniel is a tremendous asset to the MB of PS team. His courteousness, integrity and professionalism will not be forgotten. Thank you.

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DealerRater Jan 15, 2022

The service I received at Mercedes-Benz of Palm Springs was spectacular! The staff was professional and they took care my vehicle maintenance in a highly efficient manner.

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Cars Jan 14, 2022

I have done business with several MBZ dealers in the past, and MBZ Palm Springs, by far, is the best I have ever dealt with, from the purchase experience to service. My car was a special order, and the process was easy. Pick the options and wait. Unlike other dealers, who try to push their inventory, there was no such pressure. When the car arrived, they called me, and everything was completed by email; all I had to do was sign the docs and take possession. Their service department is amazing. They actually care about your issues and will go ...

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DealerRater Jan 5, 2022

When I entered the dealership, I was welcomed and was connected to a sales representative shortly after requesting information on a vehicle I was interested in.

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Cars Jan 1, 2022

Wonderful experience at PS MB. Wasn?t a fan of Mercedes but my experience here changed my mind and I now have a MB.

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DealerRater Dec 2, 2021

Very accommodating…service was quick…did a great job…very tisfied with the work done

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DealerRater Nov 20, 2021

Very professional, great experience working with Rick, the technical support was excellent, gave me a loaner car when I needed it

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DealerRater Nov 12, 2021

Andrew had met my needs 100%. If I were to recommend a Mercedes Benz Manager of the year, it would Andrew. He kept it simple.

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DealerRater Sep 9, 2021

The best. No stress. First class. Found us the car and color we wanted Great communication. My wife and I are very very happy. Thanks

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DealerRater Sep 7, 2021

Pleased with every aspect of dealership!!!! Extremely clean and comfortable. Always coffee and cold water waiting. Shuttle service is very pleasant and efficient and quick to serve.

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DealerRater Aug 9, 2021

Just bought the 2021 S580. Worked with Cody Vierra and it was a great experience. Without Cody my purchase would not happen at the Palm Springs dealership. Also Jeff Thush as my service advisor is fantastic. Always treats me as family. Thank you Cody! Thank you Jeff!

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DealerRater Jul 8, 2021

Palm Springs' Mercedes is one of the best dealerships in Southern California. The attention to detail provided by the service advisors is amazing. Mike M goes beyond his duties to make sure that everything is done perfectly. Thank you PS Mercedes

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DealerRater Jun 21, 2021

My Service Advisor Jeff is FANTASTIC!!!! Appreciate all that PS MBZ does. They have always taking amazing care of me and my car! Thanks for all you do.

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DealerRater Apr 23, 2021

Excellent experience at the dealership. I never felt pressured, and the Sales and Customer Service were top notch. Easiest buying experience I have ever had.

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DealerRater Apr 15, 2021

Mercedes Benz of Palm Springs us a nice dealership. Everyone is professional and pleasant. I have purchased two new vehicles there. The sales dept is no pressure service

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Cars Apr 11, 2021

Love Rick and Garrett, total pros! Palm Springs Mercedes provides excellent service

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Cars Apr 9, 2021

Completely satisfied with the professional courtesy and respect I received. Garrett and Gary, and Rick at the service department who always meets my service needs.

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DealerRater Apr 7, 2021

Best place to buy a car Always nice and smooth transactions This is my second car from this dealer and I’m a customer for life .

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Cars Apr 3, 2021

Brenda Dryden was wonderful! She was so patient throughout the entire process and was always prompt on answering any questions I had. Peter Mendez was amazing!!!! He is so knowledgeable on all products and extremely thorough!!!! He is a true asset to the Mercedes-Benz of Palm Springs team!!!!

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Cars Mar 20, 2021

Brenda and Audrey made it an easy process. They are extremely helpful and a pleasure to work with.

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DealerRater Mar 18, 2021

She was very helpful with the ins and outs of ordering the car, had helpful suggestions about getting what I wanted, and kept in touch over the nearly 3 months until it arrived.

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Cars Mar 12, 2021

My experience with Mercedes-Benz of Palm Springs was easily the best car buying experience I have ever had. Even late on a Saturday afternoon, the buying process was quick and easy. My Salesperson, Karnite was amazing. I would highly recommend this dealership to anyone.

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Cars Feb 22, 2021

Figured out the problem and fixed it first time . Covers the whole cost with a warranty. Service writer was in constant communication with us. GOOG WOORK

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Cars Feb 21, 2021

Our sales consultant Dustin Lambert did and outstanding job even though we were working on this project much of the time while the COVID19 issues were affecting production at the factory. The entire sales management team did and outstanding job specially Mike B in partnership with Dustin Lambert. We have purchased many Mercedes over the years and currently own four Mercedes - SL500 -S550-ML350 - GLE450 love them all

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Cars Feb 18, 2021

Always good service there ...nice facility professional customer service

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Cars Feb 17, 2021

Service rep was right on time and professional, explained all aspects of scheduled maintenance.

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Cars Feb 14, 2021

We had a very good experience at MB of Palm Springs and would highly recommend the dealership.

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Cars Feb 14, 2021

At 82 years old having bought many many many automobiles I have never been treated the way this dealership has treated me. The buying process was seamless and easy. The people were friendly. There was no waiting around defined find out if they accepted my offer. Everything was done in a very professional way. They sent a representative to my home to program my garage doors. The concierge spent a good deal of time explaining the workings of the new G T in a clear way answering all my questions. It was a mind blowing experience in how a dealership should ...

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Cars Feb 10, 2021

Great service from Karnit who sold us the Mercedes GLE 350? Very nice lady, very knowledgeable and no pressure whatsoever.

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Cars Feb 1, 2021

great experience purchasing the GLE 350 but noticed a tare in the sun screen, they imediately took the car in had it for 3 days could not get the parts. had a terrible time trying to reach the service tech to try and get info on return of the car. finally delivered a loaner but still could not reach service tech regarding time frames.

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Cars Jan 24, 2021

The Best Mercedes dealership, clean, professional salesperson and management!

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Cars Jan 9, 2021

Tom Griffiths was an outstanding help to me. I had questions, he had answers. I was very comfortable buying my beautiful car from him. Thanks Tom for the enjoyable experience.

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Cars Jan 7, 2021

My salesperson was great the next time I buy a car I will go to her. Excellent work I am truly please

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DealerRater Dec 31, 2020

This is my fourth Mercedes since moving to the desert. All service has been performed at the Palm Springs Dealership and I have never had an issue.

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Cars Dec 30, 2020

Mercedes-Benz Palm Springs is the best place to go. Gary Whitaker?s genuine leadership role is an excellent example to his team members. Not only speaking on the business aspect of my encounter with everyone but also an experience of a ? family oriented? atmosphere. They have truly gone above and beyond their call duty. I love my new car and am very happy with my dealings with Mercedes Benz Palm Springs . THANK YOU

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DealerRater Dec 21, 2020

The staff is friendly, professional, and very knowledgeable. It is such a pleasure to have them as my official dealership. The dealership is beautiful and clean.

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Cars Dec 6, 2020

My experience was pleasant and the people very helpful and friendly.

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Cars Dec 5, 2020

Brenda is the most caring and efficient sales rep I have ever seen. No hassle, fast lease process, good price. 2021 GLE 53 Coupe.

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Cars Dec 5, 2020

Brenda is the most caring and efficient sales rep I have ever seen. No hassel, fast lease process, good price. 2021 GLE 53 Coupe.

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Cars Dec 3, 2020

A very smooth operation. Felt dealership had my back during the trade in. Every request was honored.

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DealerRater Dec 1, 2020

I have been doing business with Palm Springs Mercedes for a couple of decades and this was by far the easiest transaction to date. My time was respected and the deal was excellent.

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DealerRater Nov 28, 2020

I have been takeing my car there for the past 5 years for service.Thay have taken excelent care of my car ,So when it became time for a new car i went stright to them.The process was so easy,

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DealerRater Nov 19, 2020

Have had issues in the past with service and service people. Began this visit with James Grajeda! He is both professional, with people skills and knowledgeable. A new pleasure for spending money!

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Cars Nov 13, 2020

Alfredo at Palm Springs very professional and helpful...would highly recommend him..

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DealerRater Nov 12, 2020

Bob Sellers is always very attentive to our needs and willing to assist. Over the many years he has handled our account for the S550, GL450, and GLE 350 a mutual respect has developed.

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DealerRater Oct 30, 2020

Excellent service from my service rep Bob Sellers. Thank you. Car was delivered as promised and a rental was provided at N/C. Recommend this dealership.

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Cars Oct 20, 2020

Professional, friendly and excellent customer service.

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Cars Oct 19, 2020

Mercedes Benz of Palm Springs is the quintessential Mercedes Dealership. Every aspect of the dealership is quality, class and with an attention to detail. All the way from the top, the dealer principle Gary Whitaker, his son Garrett, GSM Michael Baumstark, the Finance Director Audrey Plunkett, Sales executive Brenda Dryden, and service advisor Mike Mrofchak, they are a VERY well oiled machine. As a former Auto Dealer for 29 years in San Francisco, I can tell you first hand they are the absolute best! I can whole heartedly recommend the dealership for all your Mercedes Benz sales and service needs...VERY ...

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DealerRater Oct 9, 2020

I have always received excellent service from my service rep Nice friendly knowledgeable person An asset to the team for sure I would highly recommend this dealership

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Cars Oct 7, 2020

Tom Griffiths was our sales representative. He was very courteous, thorough, patient and helped us in every way through the process of buying a pre-owned Mercedes-Benz C-300. In addition, he walked us through the amazing technological aspects of the vehicle and set up our cell phones with blue tooth.

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Cars Oct 7, 2020

Just purchased a Certified Pre-owned 2018 GLC300 from Mercedes Benz of Palm Springs. My sales rep was Cody Vera and he did a fantastic job of answering all of my questions and facilitating the sale process. The whole process was completed in about two hours ( I test drove two cars during that time frame as well. ) I am a little disappointed with one item. The car listing online stated one of the options with the car was that it had a hands free lift gate and it didn't. The dealer should be more accurate on listing the correct options.

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Cars Sep 28, 2020

Mercedes Benz of Palm Springs-We have purchased our Mercedes from this dealer for many years and have had each each serviced there as well! We will continue to do so.

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DealerRater Sep 18, 2020

Dustin Lambert was the best car rep We have ever had. He was thorough, professional, and so very easy to work with. He located the exact car that we wanted, and worked hard to get it for us. He sat patiently to familiarize us with the car. He is a great asset to your agency. Carleen Riach

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Cars Sep 12, 2020

Alberto is an Excellent sales rep who guided me from buying a used MB suv to leasing a new 2021 just off the ship!! Best, victoria

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Cars Aug 29, 2020

The third purchase from this company. The salesman Alfredo Sangretti has kept me coming back. Easy to deal with and very professional

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Cars Aug 14, 2020

This pertains to my recent lease of a new C300 2020 vehicle

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Cars Aug 1, 2020

Very satisfied with Andrew and the buying process. Price was fair and service was very professional.

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Cars Jul 3, 2020

Mr. Sanguinetti: Was very courteous and knowledgeable. It was pleasant negotiation.

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Cars Jun 26, 2020

I was very pleased with Andrew and Todd. Andrew arranged the sale of my new car and Todd gave me lessons as to all the tech in the car.

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DealerRater Jun 26, 2020

I had a wonderful experience at this dealership leasing my new car. I highly recommend Cody Vierra for his knowledge, professionalism and helpfulness. He went out of his way to make things easy for me. I am very happy I leased from here!

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DealerRater Jun 25, 2020

Changing brands was a big decision for me from BMW to MBZ. Cody Vierra was incredibly helpful, knowledgeable and provided such personal service. The challenges during COVID to get my GLC 350e were enormous and he kept me informed each step of the way making this a seamless Lease. Not only was it delivered to me in LA but he was able to sync my gate and garage door - quite an undertaking. He keeps answering my questions and is always available. Now that's what I call GREAT Customer Service. And I've referred my hubby to Cody too!

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DealerRater Jun 21, 2020

From the time of my first experience with MB of PS I was impressed with the friendly and helpful service of Mike which has made any car repairs easy and pleasant. All repairs have been excellent and they keep my cars running perfectly. Thank you.

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Cars Jun 19, 2020

Absolutely the best experience ever.We purchased a G-550 and couldn't be happier. Our sales consultant Andrew was amazing. From start to finish he was professional, knowledgeable and honest. We couldn't believe the service and deal we got. No one should buy a Mercedes from anyone else.We would highly recommend this dealership and Andrew to anyone. We will be buying our next 20 cars from Andrew.

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DealerRater Jun 18, 2020

We love their services and the way they treated us. We definitely recommend for people to go to forestry Mercedes Benz to get their services because they will be happy with experience and management.

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Cars Jun 18, 2020

Exemplary service!! Recommend to family friends etc

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Cars Jun 12, 2020

Buying or leasing a car is not high on my list of pleasant things, especially for a woman. Seems there is always high pressure and the need to do a deal immediately and the need to examine everything in the deal because usually something is in there that you didn't anticipate. None of that happened with me at Palm Springs Mercedes-Benz. It was a very pleasant and efficient experience that ended with me getting the car I really wanted. I would definitely purchase my next car from this dealer. Thanks for not acting most car dealerships. 5 star service with ...


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